Privacy Policy
Last updated: February 1, 2025
1. Introduction
NaxTrader Ltd ("NaxTrader", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our trading platform services.
By accessing or using our services, you agree to this Privacy Policy. If you do not agree with its terms, please discontinue use of our services.
2. Information We Collect
Information you provide directly:
- Account registration information (name, email address, company name)
- Contact form submissions and demo booking requests
- Payment information (processed securely via Stripe — we do not store card numbers)
- KYC/AML documentation submitted through integrated verification providers
- Communications with our support and sales teams
Information collected automatically:
- Log data: IP address, browser type, pages visited, timestamps
- Device information: operating system, device identifiers
- Usage analytics: feature engagement, session duration, navigation patterns
- Cookies and similar tracking technologies (see Section 7)
3. How We Use Your Information
- To provide, operate, and maintain our platform and services
- To process payments and manage billing
- To send administrative communications (receipts, platform updates, security alerts)
- To respond to inquiries and provide customer support
- To send marketing communications (with your consent)
- To analyse usage patterns and improve our platform
- To comply with legal obligations and prevent fraud
- To enforce our Terms of Service
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), we process personal data on the following legal bases:
- Contract performance: Processing necessary to deliver our services under a contract with you
- Legitimate interests: Analytics, fraud prevention, and platform security
- Consent: Marketing communications and non-essential cookies
- Legal obligation: Compliance with applicable financial regulations
5. Data Sharing and Disclosure
We do not sell your personal data. We may share information with:
- Service providers: AWS (infrastructure), Stripe (payments), Sumsub (KYC), customer support tools — all bound by data processing agreements
- Business transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations
- Legal requirements: When required by law, court order, or governmental authority
- With your consent: For any purpose with your explicit consent
6. Data Retention
We retain personal data for as long as necessary to provide our services and comply with legal obligations. Brokerage client data (for regulatory compliance) is retained for a minimum of 5–7 years depending on jurisdiction. Marketing data is retained until you opt out or request deletion.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict processing
- Data portability — receive your data in a structured, machine-readable format
- Withdraw consent at any time (without affecting prior processing)
To exercise any of these rights, contact us at privacy@naxtrader.com.
9. Security
We implement industry-standard security measures including AES-256 encryption at rest, TLS 1.3 in transit, multi-factor authentication, and regular penetration testing. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.
10. International Data Transfers
NaxTrader operates globally. Your data may be transferred to and processed in countries outside your country of residence, including the United States, where data protection laws may differ. We use Standard Contractual Clauses (SCCs) approved by the European Commission for transfers from the EEA.
11. Contact
For privacy-related questions, data subject requests, or to reach our Data Protection Officer:
Email: privacy@naxtrader.com
Postal: NaxTrader Ltd, Data Protection, [Registered Address], London, United Kingdom